These are the Terms governing your use of XOOM. Read the summary, skim the section that matters to you, or read the whole thing — they are binding either way. If you cannot agree, please do not use the platform.
XOOM is a booking app. We verify captains, but we don't drive you. Any contract for a ride is between you and the captain. We reserve the right to remove either of you if you break the rules. Full legal terms are below.
XOOM ("we", "us", "the Platform") is a technology platform operated in Karachi, Pakistan. We connect riders ("Passengers") with independent vehicle operators ("Captains"). We are a marketplace — not a transport company, taxi operator, or employer.
We verify each Captain's CNIC, driving licence, and vehicle registration in good faith. Verification is not a guarantee of conduct. We cannot predict or prevent unlawful acts by an individual Captain. Passengers understand that KYC is a screening tool, not an insurance policy.
XOOM may charge Captains a service fee per completed ride. The fee structure is shown in the Captain app and may change with 7 days' notice. Passengers do not pay a platform fee directly.
Reliability scores are visible internally and influence matching. Persistent low scores lead to account suspension.
You agree not to:
Violations result in suspension or permanent ban. Serious violations will be reported to law enforcement.
We may suspend or terminate your account at our discretion — with or without notice — if we have reasonable grounds to believe you have violated these Terms, endangered another user, or engaged in fraudulent activity. You may appeal via Contact XOOM in the app.
To the fullest extent allowed under Pakistani law:
A summary — the full Privacy Policy will live on a separate page.
Request access, correction, or deletion of your personal data via Contact XOOM → "Data request". We respond within 30 days.
The XOOM name, logo, app, and all content we create are our property. You may not copy, modify, redistribute, or reverse-engineer any part of the platform.
We may update these Terms as the service evolves. Material changes are notified in-app and by SMS. Continued use after notice means you accept the update. If you don't agree, you may close your account at any time.
These Terms and your use of XOOM are governed by the laws of the Islamic Republic of Pakistan, including but not limited to the Electronic Transactions Ordinance 2002, the Prevention of Electronic Crimes Act 2016 (PECA), the Consumer Protection Act, the Motor Vehicles Ordinance 1965, and applicable provincial legislation.