Saaf qawaid, insaaf ka khel.

Hum kaun hain

XOOM ("hum", "Platform") Karachi, Pakistan se chalne wala technology platform hai. Hum riders ("Passengers") ko independent gaari operators ("Captains") se jortey hain. Hum ek marketplace hain — transport company, taxi service, ya malik-mulazim relationship nahi.

XOOM kya karta hai aur kya nahi

Hum karte hain:

• App aur matching system chalana
• Captains ki KYC verification (CNIC, driving licence, gaari ke documents)
• Safety aur dispute ke liye ride records, ratings, aur chat (ephemeral) store karna
• Customer support channels faraham karna

Hum nahi karte:

• Gaari hamari nahi, na hi hum chalate hain
• Captains ko mulazim rakhna (woh independent contractors hain)
• Ride availability, qeemat, arrival time, ya kisi bhi mukhtar nateeje ki guarantee
• Fare ki raqam ko handle karna (jab tak digital payment explicitly enabled na ho)
• Passenger ya Captain ko koi bhi insurance dena

Kaun use kar sakta hai

• Passengers ki umar 18 saal ya zyada honi chahiye, ya guardian ke saath.
• Captains ki umar 21 saal ya zyada, valid Pakistani driving licence us gaari class ke liye, valid CNIC, aur gaari ka malik ya qanooni istemaal ka huq.
• Dono ko sahih maloomaat deni hain. Jaali identity, kisi aur ka CNIC, ya register na ki hui gaari fauran ban ka sabab hai, aur PECA 2016 ke tehat jurm bhi ho sakta hai.

Captains ki KYC

Hum har captain ki CNIC, driving licence, aur gaari registration neek-niyati se verify karte hain. Verification conduct ki guarantee nahi. Hum kisi ek captain ke ghair-qanooni amal ka andaza nahi laga sakte na usey rok sakte hain. Passengers samajhte hain ke KYC ek screening tool hai — insurance nahi.

Fare kaise banta hai

• Har ride ka fare range XOOM set karta hai — distance, gaari type, sheher, aur waqt ke multipliers par.
• Captains allowed range ke andar offer dete hain. Passengers accept ya reject karte hain.
• Payment seedha Passenger se Captain ko hoti hai, cash mein — jab tak digital payment explicitly enabled na ho.
• XOOM fare ka hissa nahi hota. Ke fare paid hua ya nahi — yeh dispute Passenger aur Captain ke darmiyan hal hoga. Darkhwast par hum ride record aur chat transcript de sakte hain.

Platform fees

XOOM captains se har mukammal ride par service fee le sakta hai. Fee structure Captain app mein zahir hota hai aur 7 din ke notice par tabdeel ho sakta hai. Passengers seedha platform fee nahi dete.

Cancellations aur no-shows

• Passenger captain-lock ke baad aur arrival se pehle cancel kare: Passenger ka reliability score kam ho sakta hai. 24 ghanton mein baar-baar cancel karne par Passenger ko temporary lock kiya ja sakta hai.
• Captain lock ke baad cancel kare: Captain ka reliability score girta hai aur agle requests par visibility kam hoti hai.
• Rider pickup par no-show: GPS-gated timer guzarne ke baad Captain bina penalty cancel kar sakta hai; yeh cancellation Passenger ke khate mein ja ti hai.

Reliability scores internal tor par nazar aate hain aur matching par asar daalte hain. Mustaqil low score account suspension ki taraf le jata hai.

Aap ka behaviour

Aap muttafiq hain ke:

• XOOM ko kisi ghair-qanooni maqsad ke liye istemaal nahi karenge
• Contraband, ghair qanooni sheyein, bila licence hathyar, ya chori ka samaan nahi le jaayenge
• Kisi bhi tijarti maqsad ke liye na-baligh ko akele nahi le jaayenge
• Kisi bhi user ko harass, dhamkana, ya discriminate nahi karenge
• Match ho jane ke baad off-platform book karne ki koshish nahi karenge (safety features circumvent hote hain)
• Platform ko reverse-engineer, scrape, ya spam nahi karenge
• Kisi aur ki identity ya account istemaal nahi karenge

Khilaaf warzi par suspension ya permanent ban. Sangeen khilaaf warzi law enforcement ko report hogi.

Suspension aur account band karna

Agar hamein munasib wajah mile ke aap ne Terms ki khilaaf warzi ki, kisi doosre user ko khatre mein daala, ya fraud kiya — hum bila notice ya notice ke saath aap ka account suspend ya terminate kar sakte hain. App mein Contact XOOM se appeal kar sakte hain.

Liability ki had

Pakistani qanoon jahan tak ijazat de:

• XOOM platform ko "as is" pesh karta hai — koi implied warranty nahi.
• XOOM zimmedar nahi hogi zaati chot, saman ka nuqsaan, chori, ya ride ke silsile mein kisi Captain, Passenger, ya third party ke amal ya chhoot se hone wale kisi bhi nuqsaan ka.
• XOOM ki kul liability (har wajah se) in do mein se jo zyada ho us tak mehdood hai: (a) pichhle 6 mahine mein aap se jama ki gayi platform fees, ya (b) PKR 5,000.
• Jahan Pakistani qanoon aisi had ki ijazat na de — jaise hamari apni proven gross negligence se chot ya maut — wahan yeh cap laagu nahi.

Jhagre ka hal

1. Qadam 1 — Support. Contact XOOM chat kholein. Aksar masael yahin hal ho jate hain.
2. Qadam 2 — Formal complaint. Ride code aur tehreeri tafseel ke saath support ko email karein.
3. Qadam 3 — Arbitration. Agar formal complaint ke 30 din mein hal na ho, toh Karachi mein Arbitration Act 1940 (ya uska successor) ke tehat single arbitrator ke saamne arbitration mein jaayega.
4. Qadam 4 — Adalat. Jo maamle arbitration se bahar hon, woh Karachi ki adalaton mein jama kiye jaayen ge — aap muttafiq hain ke yeh exclusive venue hain.

Privacy

Yeh summary hai — mukammal Privacy Policy alag page par ayegi.

Hum kya jama karte hain

• Identity: naam, phone, email, CNIC (sirf Captains), profile photo, gaari ke documents (sirf Captains)
• Location: active ride ke doran GPS aur jab Captain online ho
• Usage: ride history, ratings, in-app messages (ephemeral — ride khatam hone ke 1 ghante baad delete), device aur network metadata
• Support: jo kuch aap support channels par bhejte hain

Kaise istemaal karte hain

• Passengers aur Captains ko match karna
• Safety (reports, disputes, law-enforcement darkhwast par investigation)
• Service behtar banana
• Qanooni compliance

Kis ke saath share karte hain

• Service providers (cloud hosting, push notifications, mapping, SMS) confidentiality ke saath
• Law enforcement jab valid legal darkhwast ho, ya genuine emergency mein
• Dispute ke doosre tarraf ko sirf utna jitna zaroori ho
• Hum aap ka data advertisers ko nahi bechte

Kab tak rakhte hain

• Ride records: 5 saal (regulatory aur safety ke liye)
• KYC documents: Captain account zinda rehne tak + 2 saal
• Ephemeral chat: ride khatam hone ke 1 ghante tak
• Account data: jab tak aap delete ki darkhwast na dein (jo record qanooni taur par rakhna hai woh rakha jaata hai)

Aap ke huqooq

Contact XOOM → "Data request" se apne personal data ki access, correction, ya deletion ki darkhwast dein. Hum 30 din mein jawab dete hain.

Intellectual property

XOOM ka naam, logo, app, aur hamari banayi hui tamam content hamari milkiyat hai. Platform ke kisi bhi hissay ko copy, modify, redistribute, ya reverse-engineer karne ki ijazat nahi.

Terms mein tabdeeli

Service ke saath Terms bhi evolve hote hain. Barrii tabdeeli in-app aur SMS se notify ki jaati hai. Notice ke baad istemaal jaari rakhna iska matlab hai ke aap ne update qabool kiya. Agar muttafiq na ho, aap kisi bhi waqt apna account band kar sakte hain.

Governing law

Yeh Terms aur XOOM ka aap ka istemaal Islamic Republic of Pakistan ke qawaneen ke tehat hai — khas tor par Electronic Transactions Ordinance 2002, Prevention of Electronic Crimes Act 2016 (PECA), Consumer Protection Act, Motor Vehicles Ordinance 1965, aur applicable provincial qawaneen.

Raabta

• App mein: Contact XOOM
• Email: support@xoomrides.com
• Registered office: incorporation tafseelaat ke baad add kiya jayega