Safely ride karein. Sambhal ke drive karein.

XOOM kya hai — aur kya nahi

XOOM ek technology platform hai. Hum riders aur captains ko jortey hain. Hum transport company nahi hain — na gaariyan hamari hain, na captains hamare mulazim, na hum khud ride faraham karte hain.

XOOM par har captain ek independent operator hai jis ki hamne KYC ki hai. Gaari un ki apni, petrol un ka apna, insurance un ki apni, aur road par apna behaviour un ki apni zimmedari.

Yeh page batata hai kis kaam ki zimmedari hamari hai, aur kis kaam ki aap ki.

XOOM kya karta hai

Aath safety safeguards jo har ride par chalte hain — kuch nazar aate hain, kuch peechhe kaam karte hain.

• Captains ki KYC. Har captain CNIC, valid driving licence, gaari ki registration aur tasveerein jama karata hai. Hum identity verify karte hain aur jo fail ho ya jaali documents de, usay block karte hain.
• Reliability score. Cancellations, no-show, late aana, aur rider ki complaint par captain ke penalty points jama hote hain. Thresholding ke neeche score wale captains new requests mein chhupa diye jate hain.
• Dono taraf ki rating. Har mukammal ride ke baad rider aur captain ek doosre ko rate karte hain. Rating reliability aur visibility mein shamil hoti hai.
• Live GPS tracking. Captain-lock se drop-off tak captain ki location track hoti hai. Arrival tabhi allow hoti hai jab captain ka GPS rider se 150 m ke andar ho.
• Ride code aur share-trip. Har ride ka unique code hota hai (jaise XR-WLRNEA). Board karne se pehle ghar waale ya dost ko share kar dein.
• Ephemeral in-app chat. Rider aur captain phone number exchange kiye bina app ke andar baat karte hain. Ride ke ek ghante baad messages mit jate hain.
• Dual-confirm completion. Ride tabhi band hoti hai jab dono taraf confirm karein — faare ke jhagrey se bachne ke liye.
• Admin review. Hamari team har report, flagged account, aur score girawat dekhti hai. Formal complaint par police ke saath cooperate karte hain.

Kya hamare control mein nahi

Hamare safeguards risk kam karte hain. Khatam nahi.

• Road par captain ya rider ka apna behaviour
• Service check ke darmiyan gaari ki mechanical haalat
• Road, mausam, traffic, ya third-party ka amal
• Payment jhagre — fare cash mein rider aur captain ke darmiyan seedhi settle hoti hai (jab tak digital payment enabled na ho)
• Ride ke baad gaari mein bhooli hui cheezein

Passenger safety checklist

Board karne se pehle

• App mein dikha captain ka naam, gaari ka make/model, aur licence plate saamne khari gaari se match karein. Match na ho toh na baithein.
• App mein captain ki photo bhi check karein.
• Ride code verify karein — captain ke app mein bhi wohi code hoga. Agar captain bata na sakey, yeh aap ki ride nahi.
• Board karne se pehle ghar waale ya dost ko ride code aur route share karein.

Ride ke doran

• Akele ho toh peechhe wali seat par baithein — khas tor par raat ko ya agar khatoon hain.
• Qeemti cheezein nazar se ojhal rakhein. Dicky mein bag dalne se bachein.
• App par route follow karein. Bila wajah deviation ho toh fauran poochein.
• Apna ghar ka address, CNIC number, bank details ya OTP kabhi captain ke saath share na karein.
• Phone charged rakhein. Agar unsafe mehsoos ho toh neeche diye emergency numbers istemaal karein.
• Sawal ke liye in-app chat use karein — bila zaroorat apna WhatsApp share mat karein.

Ride ke baad

• Nikalne se pehle apna saman check karein.
• App mein completion confirm karein.
• Captain ko imaandaar rating dein. Masla tha toh detail likhein — hamari team har low rating parhti hai.
• Jo ride aap ne nahi li usey confirm mat karein. 5-minute grace timer isi liye hai ke aap dispute kar saken.

Captain safety aur conduct

Har shift se pehle

• Brakes, tyres, headlights, indicators, horn, seatbelts — sab theek.
• Driving licence aur CNIC apne paas.
• Gaari ke documents (registration, token tax, fitness) up to date.
• Phone full charge, GPS on, XOOM Captain app chal raha ho.

Ride par

• Sirf wohi ride accept karein jo aap apne offer kiye gaye arrival time mein mukammal kar saken. Jhoota ETA reliability bhi girata hai aur platform ko nuqsaan bhi.
• Nasha, neend, ya dimagh par asar daalne wali dawa mein gaari mat chalayein. Yeh permanent ban ki wajah banta hai.
• Ride ke doran gaari ke andar smoking nahi.
• Rider ne jitne passenger book kiye utne hi lein. Zyada load insurance void karta hai aur fine bhi lagta hai.
• Chalte hue phone ko haath mat lagaayein. Baat karne ya navigate karne ke liye gaari rok lein.
• Traffic rules follow karein. Rider ke saath red light tornaa, wrong-way chalana, ya stunt driving par fauran suspension.
• Har rider se izzat se pesh aayein — mazhab, gender, qaumiyat, ya zubaan ka farq na parhay. Harassment — baat ya amal — aap ka account hamesha ke liye khatam aur police ko report hoga.
• Pickup ke liye in-app chat use karein, rider ka WhatsApp nahi.

Ride ke baad

• Peechhe wali seat check karein — koi cheez reh toh nahi gayi.
• App par completion confirm karein.
• Rider ko fair rating dein.

Emergency numbers — Pakistan

Zaroorat parne se pehle yeh numbers apne phone mein save kar lein.

Captain ya rider ko report kaise karein

• Chhota masla (bad-tameezi, late, ghalat turn): in-app rating aur comment istemaal karein. 3 stars se neeche har rating admin parhta hai.
• Bara masla (harassment, khatarnaak driving, chori ka shubha, nashe mein captain): app mein Contact XOOM par tap karein. Ride code zaroor likhein. Business hours mein (9 AM – 11 PM PKT) 2 ghanton mein jawab milta hai.
• Criminal waqia (maarpeet, loot, aghwa): pehle 15 call karein. Qareebi police station mein FIR darj karayein. FIR number hamare saath share karein — hum ride code, captain ki detail, GPS log, aur chat record official darkhwast par investigation ko den ge.

Hum kabhi aap se yeh nahi maangen ge

• In-app chat par aap ka CNIC number
• Aap ka bank OTP, password, ya card PIN
• Tay fare ke ilawa cash
• Off-platform kisi personal account mein payment